Securus Phone Number To Talk To A Person For Refund, For this, the number is 1-877-578-3658. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Have a question? Want to learn more about Securus Partner Solutions? We would love to hear from you–contact us today! Find answers to your questions about Securus services — including account setup, calling, payments, and support. Jun 23, 2026 · What Securus Technologies is, the services it runs (AdvanceConnect calls, Video Connect, eMessaging), what they cost, and how to set up an account. We are eager to help you with our service. We help family and friends of incarcerated individuals. Browse all Calling Account help articles on Securus Help Center A Securus Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Oct 28, 2026 · Contact Securus Technologies directly at +1 (972) 734-1111 or [email protected]. To see if you can fund an account from your location, read about our international account and payment services. 4 out of 5 from 92 ratings. Feb 19, 2024 · Finding the 1-800 Number for Securus Securus Technologies provides a dedicated 1-800 number for customer support. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. To find the correct number, you can visit the official Securus website or refer to any communication materials provided by the company. Contact the Securus Detainee Hotline at 1-855-273-7292 to request the refund. Quick setup, no long-term commitment required. For further assistance, please call Customer Support at 1-800-844-6591. If you are calling from your mobile device, directly dial 1-972-734-1111. Jul 3, 2026 · Securus Technologies: 90 complaints and 2 reviews, rated 1. This number is 1-800-844-6591. Some people were charged more than they should have been. If you are unable to Jun 25, 2025 · To get a live person on the phone at Securus, you can call their customer service directly, as several users have reported success with resolving issues related to account management and technical problems. 301 Moved Permanently Moved Permanently The document has moved here. Jun 8, 2026 · A Direct Bill account holder may request a refund at any time. If your incarcerated individual is located at a facility where Securus provides services, the easiest way to get setup to receive phone calls and use other communication services is to create an online account and use our website or free apps for Android and iOS. Any account holder may request a refund until final disposition of those funds. AdvanceConnect® is a prepaid calling account for receiving collect calls from incarcerated individuals. Prior to deleting your account, please go to 'My Settings' on our website or app to verify your address is corre. * Attention TDCJ Family & Friends: In addition to creating a Securus account, TDCJ requires that you register and be approved before you can receive calls from an incarcerated person. Securus Technologies rates and consumer disclosures — including calling rates, account management, refunds, and state-specific billing information. 2 days ago · The Securus phone number is their toll-free number. Incarcerated individuals will receive money added back to their Securus Debit account Inmate Phone Support Available 24/7 Technical Support for SCP The Contact Center is open seven days a week 24 hours per day. Read real customer experiences or share yours on ComplaintsBoard. The online account you create will be your gateway for all Securus services. 2. Mar 18, 2025 · Many people outside the U. can easily create an online account and add funds. Q: Once I start receiving calls, how can I track my account balance? A: When you receive calls, your account balance will go down as call minutes are used. Securus will prowde you with a Money Transfer Control Number (MTCN) for the approved amount The MTCN a 10. digit number to every Western Union money transfer for tracking and transaction identification. If a Direct Bill account is inactive for 180 days (365 days for Alaska and TDCJ account holders), then Securus will notify you using the contact information in your account information and attempt to verify whether or not you wish to continue using the account. If you need to speak with a live agent, we have a dedicated team to help you Jan 5, 2022 · How do I get my money? 1. c care at 972-734-1111 or selecting 'Delete Account' on the Securus iOS and Android app. To get in touch with the Securus customer service team, dial 1-800-524-5547. S. Securus Technologies manages the inmate telephone system responsible for processing all secure calls placed from this facility. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. 24×7 365 days a year Calling from mobile device 972-734-1111 Sep 9, 2022 · If Securus is unable to refund the balance for any reason, these funds will be held by Securus until administered in accordance with applicable laws and regulations. View our operating hours and contact information here. The 1-800 number is typically prominently displayed on the website’s contact page or in the footer section of the site. using their Securus Debit account if international calling is available at their facility. line Account and Receive Prepaid Calling Refund? https://securushelp. How do I get my money? 1. Use Securus Technologies to fund audio & video calls, exchange messages, add money to accounts, and get support or help with questions. Friends and family will receive stamps added back to their Securus account. Securus Online – Friends and Family portal for correctional facility communication services including video visitation, phone, and eMessaging. Mar 18, 2026 · We found a problem with how e-messages were being charged in the Securus system. 3. There is a separate company customer support number for queries or information related to Securus Video Connect information. Help resources for consumers and families. Get help with your SecurTel support questions or recent order. Specifically, they install and centrally manage state–of–art call management and communication systems for use by correctional facilities, and they offer a variety of convenient payment products and services to inmates and their friends and family members. Using Their Securus Debit Account? An individual can call a phone number outside of the U. May 21, 2025 · Join the discussions about Securus Technologies to share experiences, get support, and find answers to your questions from other users. Get customer support, file a complaint, and resolve your issue fast. bihkgh, lbfg7, 28, wj, si4, e9, qmph, cl, tfig, iehu,